Frequently Asked Questions
Orders & Delivery
All orders are processed within 24 hours and dispatched using DPD Next Day Delivery. Once your order has been dispatched, it should arrive the next working day.
Delivery costs £7 for orders under £60. Orders over £60 qualify for FREE delivery.
Yes. Once your order has been dispatched, you will receive a tracking number from DPD via email or SMS so you can track your delivery.
Currently we ship across the United Kingdom, with plans to expand to international shipping in the future.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.
Returns & Refunds
Yes. If the item is unused, sealed, and in its original packaging, you may return it within 14 days of delivery.
Due to health and hygiene regulations, opened supplements cannot be returned unless the product is faulty.
Refunds are usually processed within 5–7 working days after the returned item has been received and inspected.
Products & Quality
Yes. All products sold by Nutrilab Performance are 100% authentic and sourced from trusted manufacturers and authorised distributors.
All supplements we sell meet strict manufacturing and safety standards. Always follow the recommended dosage instructions on the product label.
Supplements support diet and training, but work best alongside proper nutrition and exercise.
No. Supplements are not essential, but they can help you reach your protein and recovery targets more easily.
Fitness & Supplement Advice
Popular supplements include Whey Protein, Creatine Monohydrate, Pre-Workout formulas, and BCAAs or EAAs.
Recovery supplements often include Protein Powder, BCAAs or EAAs, Electrolytes, and Magnesium.
Yes. Beginners often start with protein powder and creatine to support muscle growth and recovery.
Protein can be taken after workouts, between meals, or whenever you need extra protein in your diet.
Creatine helps improve strength, power, and overall training performance, especially during high-intensity workouts.
Payments & Security
We accept secure payments including Visa, Mastercard, debit cards, and secure online payment gateways.
Yes. All payments are processed through secure encrypted payment systems to protect your information.
Accounts & Promotions
No. You can checkout as a guest, but creating an account allows you to track orders and save your details for faster checkout.
Yes. We regularly offer special promotions and discounts on selected products.
You can sign up for our newsletter or follow us on social media to stay updated on the latest deals and product launches.
Contact & Support
Email: info@nutrilabperformance.co.uk
Phone: 0141 459 1056
Our support team aims to respond to all enquiries within 24 hours.
Phone: 0141 459 1056
Our support team aims to respond to all enquiries within 24 hours.
